Return Eligibility

At Hanza Pharma, we strive to provide high-quality healthcare and skincare products. If you are not completely satisfied with your purchase, you may request a return or refund in accordance with the conditions below.

• Return requests must be submitted within 14 days of receiving your order.
• The product must be unused, unopened, and in its original packaging.
• A valid proof of purchase or order number is required.

Non-Returnable Items

For health, hygiene, and safety reasons, the following items cannot be returned or refunded:

• Opened or used skincare and cosmetic products.
• Opened nutritional supplements or vitamins.
• Products with broken safety seals.
• Items marked as non-returnable or final sale.
• Gift cards and promotional items.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery.

• Please include your order number.
• Provide clear photos of the product and packaging.
• Our team will review your request and arrange a replacement or refund where applicable.

Refund Process

• Approved refunds will be issued using the original payment method whenever possible.
• Refund processing times may vary depending on your bank or payment provider.
• Shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders may be canceled before they are processed or shipped. Once an order has been dispatched, it cannot be canceled and will be handled according to this Return & Refund Policy.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a damaged, defective, or incorrect item.
• Returned products should be securely packaged to prevent damage during transit.

Need Assistance?

If you have any questions regarding returns or refunds, please contact our Customer Support team through the contact information available on our website. We will be happy to assist you.