Order Processing

At Hanza Pharma, we aim to process and dispatch all orders as quickly as possible. Orders are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Shipping Methods

• Orders are delivered through trusted courier partners.
• Available shipping methods may vary depending on your delivery location.
• Shipping options and estimated delivery times will be displayed during checkout whenever applicable.

Estimated Delivery Time

• Local deliveries: typically within 2–5 business days.
• International deliveries (if available): delivery times vary depending on the destination country and customs procedures.
• Delivery times are estimates and may vary due to circumstances beyond our control.

Shipping Charges

Shipping fees are calculated based on your delivery address, selected shipping method, and order value. Any applicable shipping charges will be clearly displayed before completing your purchase.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation email or SMS containing tracking information, where available.

Delivery Information

• Please ensure that your shipping address and contact information are accurate before placing your order.
• Hanza Pharma is not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

Delayed or Lost Shipments

While we work closely with our shipping partners to ensure timely delivery, unexpected delays may occur due to weather conditions, customs inspections, public holidays, or other unforeseen events.

If your order has not arrived within the expected delivery period, please contact our Customer Support team for assistance.

Damaged Packages

If your package arrives visibly damaged, please inspect the contents immediately and contact us within 48 hours with photos of the package and products so we can investigate and resolve the issue promptly.